The terms on which POBACHYMO exchanges and returns equipment
A projector is a device with many nuances: throw distance, brightness, panel type. That is why we stay flexible — we will help you choose and, if needed, exchange the model so it fits your space exactly. We want the equipment you buy to fully cover your needs: if the chosen model does not quite suit your use case, we will suggest an alternative and help with the exchange until you get something that truly works.
A small request. We sell our projectors for steady, long-term use — at home, in the office or a studio. We do not rent or hire out equipment for one-off events, movie nights or presentations. So we kindly ask you to choose thoughtfully and to use the exchange option fairly — not as a temporary rental. That is exactly what lets us keep prices low and service human. Thank you for understanding 🤝
01Right to return (14 days)
1.1. A Buyer who is a natural person has the right to exchange or return a Product of proper quality within 14 days (not counting the day of purchase), under the Law of Ukraine «On Consumer Rights Protection».
1.2. The condition is that the Product has not been used and retains its marketable appearance, consumer properties, complete set, the Seller's seals and markings, and the proof of purchase.
02When we decline a return
2.1. Every device undergoes a full engineering inspection at each shipment and return. We are obliged to decline an exchange or refund if we find:
Grounds for refusal
- Firmware tampering — an attempt to reset or zero the lamp or light-source operating-hours counter on your own;
- Damage to the device — new chips, cracks or scratches on the optics or housing, traces of heat or liquid exposure that were not present at the time of sale;
- Incomplete set — missing power cables, interface cords (if supplied), remotes, batteries or mounts that came with the delivery.
2.2. This applies to returns of a Product of proper quality. If a defect not caused by the Buyer is found, the warranty applies and we resolve the matter at our expense.
03Shipping costs
3.1. We aim to make returns as simple as possible. In practice, return shipping often costs you nothing — we accept returns via Nova Poshta's «Easy Return» service, under which the store covers the cost of shipping back.
«Easy Return» is a convenient Nova Poshta service: you arrange the return at a branch or in the app, and the return shipping is paid by the recipient (the store). So in most cases the return is free for you.
3.2. In some cases — for example, repeated selection or exchange of a Product of proper quality — the shipping cost may fall on the Buyer; we always agree this in advance.
3.3. In warranty cases (a defect not caused by the Buyer) we arrange and pay for delivery.
04Exchange and refund
4.1. When exchanging for a more expensive model — you pay the price difference. If the chosen unit is cheaper — we refund the difference to your bank card or account.
4.2. Refunds are made by the same method used for payment.
For online card payments via LiqPay, the refund is made by the bank exclusively to the same card used for the payment, within 1 to 5 business days.
Buy with confidence — we are here before and after the purchase. Unsure about a model or want to exchange it — just write to us.